Privacy Policy

Last Updated: 01/05/2025

At AirBro Mechanical (“Company,” “We,” “Us,” or “Our”), we are committed to protecting your privacy and personal information. This Privacy Policy (“Policy”) outlines how we collect, use, share, and safeguard your information when you interact with us. By using our services, enrolling in a membership, or visiting our website, you consent to the practices described in this Policy.

Scope of This Policy

This Policy applies to the following:

  • The use of our services, products, and maintenance plans.

  • Information collected when you interact with us via our website, email, phone, or in person.

  • Data collected through our marketing efforts, social media, or third-party advertising.

Information We Collect

We collect and use the following types of information:

  1. Personal Identifiable Information (PII):

    • Examples: Name, address, phone number, email address, and payment information.

  2. Service Information:

    • Details about your equipment, service history, and maintenance plans.

  3. Usage Information:

    • Data about your interaction with our website, such as IP addresses and browsing activity, collected via cookies.

How We Use Your Information

We use the information collected for the following purposes:

  • To provide and manage your HVAC services, including maintenance plans and service calls.

  • To process payments and maintain service records.

  • To communicate with you about service updates, billing, and promotions.

  • To improve our services through analytics and feedback.

  • To comply with legal or regulatory requirements.

Plan-Specific Terms and Services

Preventative Maintenance Membership

  • Includes:

    • A 15-point safety and performance inspection for heating and cooling.

    • Accessible condensing coil cleaning (without removing permanently secured components).

    • Outdoor coil cleaning using water, provided the coil is within 25 feet of a faucet.

    • Clearing of condensation lines using compressed air.

  • Limitations:

    • Evaporator coil cleaning is not included.

    • Use of chemicals or extensive disassembly for drain clearing incurs additional charges.

    • AirBro Mechanical is not responsible for damages caused by clogged drain lines or leaks. Preventative measures such as secondary drain pans and float switches are used but do not guarantee against potential damage.

HVAC Maintenance Visit

During maintenance visits, we perform a comprehensive system check, including:

  • Cleaning and inspecting filters.

  • Checking refrigerant levels.

  • Testing thermostats and evaluating electrical connections.

  • Inspecting blower motors, condenser coils, and other key components.

Note:

  • No plan covers ductwork, grills, or specialty thermostats.

  • If a thermostat fails, it will be replaced with a standard model of our choice. Customers wishing for a Wi-Fi or advanced thermostat will be charged accordingly.

Discounts & Additional Services

  • 10% Discount for military personnel and first responders on non-OEM-covered services.

  • Out-of-Warranty Equipment: AirBro Mechanical will provide a detailed repair quote.

Limitations and Cancellation

  • Members are limited to one free service call (emergency call) per year.

  • Maintenance calls must be scheduled during business hours (Monday–Friday, 8 AM–5 PM).

  • Cancellation of a membership plan will incur a $100 cancellation fee.

How We Share Your Information

We may share your information with:

  • Service Providers: Contractors and vendors who assist in providing our services.

  • Legal Authorities: When required to comply with laws, regulations, or legal processes.

We do not sell or rent your personal information to third parties.

Data Protection

We implement industry-standard security measures to protect your information. However, we cannot guarantee absolute security due to the inherent risks of online communication.

Communication Preferences

You may opt out of promotional communications by:

  • Emailing us at privacy@airbro.com.

  • Unsubscribing via links in promotional emails.

  • Adjusting preferences in your account settings.

Contact Information

For privacy-related concerns or to exercise your rights, contact us:
AirBro Mechanical
Email: privacy@airbro.com
Phone: [Your Phone Number Here]

Terms and Conditions

For detailed terms and conditions, please refer to Terms & Conditions.